PRIVACY POLICY
Effective Date: July 8, 2026
Karar Solutions Sdn Bhd (“we,” “our,” or “us”) operates this website. We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Information We Collect
We may collect personal data that you voluntarily provide to us when you register on our website, place an order, subscribe to our newsletter, or contact us. This information may include:
Identity Data: Full name, company name, and job title.
Contact Data: Email address, phone number, and billing/shipping address.
Transaction Data: Details about payments to and from you, and other details of products and services you have purchased from us.
Technical Data: Internet Protocol (IP) address, browser type, time zone setting, and operating system when you access our website.
Note: We do not collect or store your financial or credit card information. All transactions are handled securely through our authorized third-party payment gateways.
2. How We Use Your Information
We use the collected data for various purposes, including but not limited to:
To process and deliver your orders, purchases, and subscriptions.
To manage your account and provide customer support.
To send you transaction receipts, updates, and administrative messages.
To comply with legal and regulatory obligations under Malaysian law.
To improve our website functionality, customer service, and overall user experience.
To send you promotional materials or marketing updates, provided you have consented to receive them.
3. Disclosure and Sharing of Personal Data
We do not sell, rent, or trade your personal data to third parties. However, we may share your information with trusted third parties who assist us in operating our business, which includes:
Payment Processors / Gateways: To securely process your financial transactions.
Logistics & Courier Services: To deliver physical items or equipment to your designated address (where applicable).
Regulatory & Legal Authorities: When required to do so by law, court order, or in response to a government request.
All our third-party service providers are contractually obligated to protect your data and use it strictly for the purposes specified by us.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, accidental loss, disclosure, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights Under the PDPA 2010
As a user in Malaysia, you have the following rights regarding your personal data:
Right of Access: You can request a copy of the personal data we hold about you.
Right of Correction: You can request that we update or correct any incomplete or inaccurate personal information.
Right to Withdraw Consent: You can withdraw your consent for us to process your data for marketing purposes at any time.
6. Cookies and Tracking Technologies
Our website uses “cookies” to enhance your browsing experience. A cookie is a small text file placed on your device by a web page server. You can choose to accept or decline cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
7. Changes to This Privacy Policy
We reserve the right to update or change our Privacy Policy at any time. Any modifications will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your data.
8. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your data, or want to exercise your rights under the PDPA, please contact our Data Protection Officer at:
Email: [support[at]karar[dot]my]
Address: [No 315 Tingkat 3 Blok A, Kuantan Centre Point, Jalan Haji Abdul Rahman, 25000 Kuantan, Pahang]